Shipping policy

Processing time

Orders are processed within 1-3 business days of purchase. You'll receive a confirmation email with tracking information once your order ships.

 

Shipping time

Because Petchat AI products are fulfilled through our international supplier network, delivery within the United States typically takes 8-25 business days after processing, depending on your location. Delays can occasionally occur due to customs, weather, or carrier volume - we'll do our best to keep you updated if that happens.

 

Shipping costs

Shipping costs are calculated at checkout based on your order and location.

 

Order tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after it's issued.

 

Lost or delayed packages

If your order hasn't arrived within the estimated window, contact us at barklyofficial09@gmail.com and we'll look into it with the carrier on your behalf.