FAQ

Everything you're wondering

Accuracy, comfort, battery, the app — all of it.

Still have a question? We're here to help.
01 Does Petchat AI really work for both cats and dogs?

Yes. Petchat AI is trained on a large, annotated library of both canine and feline vocalizations.

02 How accurate is the translation?

Up to 92% agreement with human-labeled emotional categories on our internal benchmark set — a marketing estimate, not peer-reviewed research.

03 How fast is the response?

Most translations appear within 1–2 seconds of your pet vocalizing.

04 What about the app subscription?

First year free with every device, then an optional $6/month.

05 Is my pet comfortable wearing it?

The module weighs just 11 grams and is IP67 water-resistant.

06 How long does the battery last?

Up to 5 days per charge; the magnetic USB-C dock refills it in about an hour.

07 What if it doesn't work for us?

30-day happiness guarantee — return it for a full refund.

08 How long does shipping take, and what does it cost?

Orders are processed within 1–3 business days, and delivery typically takes 8–25 business days. Shipping cost is calculated at checkout based on your order and location.